Terms and conditions of use

Wolfpack Graphix LLC– Web Site Terms and Conditions of Use

1. Terms

By accessing and or purchasing from this web site, you agree to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.  If you do not agree with any of these terms, you are prohibited from using or accessing this site.  The materials contained in this web site are protected by applicable copyright and trade mark law.  Herein we may refer to Wolfpack Graphix LLC as “Wolfpack Graphix” or “Wolfpack”.

2. Use License

To use and or purchase products from the Wolfpack Graphix LLC web site you must agree to the following terms.

Wolfpack Graphix products are produced on a “made to order” schedule, due to the amount of custom options such as color, size, modifications etc.  Normal ship times vary from 2-4 days from time of order until shipping via USPS postal priority, 2-3 days delivery thereafter in the US United States and 7-14 days International depending on location.  By purchasing from Wolfpack Graphix’s web site you agree to have read and understand these terms before ordering from this website.  You are welcome to contact us about delivery times before ordering to assure delivery when expected.

3. Disclaimer

The materials on Wolfpack Graphix’s web site are provided “as is” unless stated otherwise. Wolfpack Graphix LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Wolfpack Graphix LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Wolfpack Graphix LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials depicted on Wolfpack Graphix’s Internet site, even if Wolfpack Graphix or a Wolfpack Graphix authorized representative has been notified orally or in writing of the possibility of such damage.  Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on the Wolfpack web site could include technical, typographical, or photographic errors. Wolfpack may make changes to the materials contained on its web site at any time without notice; however, Wolfpack Graphix does not make any commitment to update the materials.

6. Links

Wolfpack Graphix has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Wolfpack concerning the site.  Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Wolfpack Graphix may revise these terms of use for its web site at any time without notice. By using this web site you agree to be bound by the then current version of the Terms and Conditions of Use governing the Wolfpack website.

8. Governing Law

Any claim relating to Wolfpack Graphix’s web site shall be governed by the laws of the State Commonwealth of Pennsylvania without regard to its provisions concerning the choice or conflict of laws.

9. Privacy Policy 

Your Privacy Rights

We appreciate the trust you place in Wolfpack Graphix, LLC, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on November 29, 2016, describes the information we collect and how we use it.

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

·         Wolfpack Graphix, LLC

·         Phone: 717-939-5238

·         Fax: 717-939-5086

·         Email: [email protected]

Information We Collect

We may collect information (including name, address, telephone number, email address, device location, transaction information, credit card information and date of birth) when you:

·         Make a purchase on our Website

·         Return an item or make an exchange

·         Inquire about our services

·         Request a catalog

·         Receive a gift package

·         Create an account at wolfpackgraphix.com

·         Sign up for Wolfpack email updates

·         Enter a contest or sweepstakes

·         Are referred to us through a marketing promotion

·         Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources, whose policies meet the Direct Marketing Association’s privacy standards.

We also gather information about how visitors navigate through our Web site by using clickstream data gathered with “cookies” and other online.

Using Information We Collect

At Wolfpack, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. To do this, we collect information that allows us to:

·         Process and track your order

·         Provide the services you request

·         Contact you about the status of an order

·         Send you catalogs or promotional offers we believe will be of interest to you

·         Send you Wolfpack email updates

·         Identify your product and service preferences

·         Customize our communications to you

·         Provide information concerning product recalls or products you have purchased

·         Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including shipping, name and address verification, email distribution, market research, third party advertising, promotions management and payment. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Wolfpack.

From time to time, we make our mailing list (names and addresses only) and general shopping activity available to reputable companies whose products or services we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association’s privacy standards. We do not share email addresses for this purpose. If you do not want to receive mailings from other reputable companies and prefer that we do not share any information with these companies, please contact us.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices about Communication from Wolfpack

We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or email updates from Wolfpack or if you prefer to receive them less frequently, please visit the My Account section of wolfpackgraphix.com or contact us at the address shown below. You can also unsubscribe from our email updates using the link provided in each edition of the email.

If you do not wish to receive other communications from us, such as surveys, please contact us at:

·         Wolfpack Graphix, LLC

·         Phone: 717-939-5238

·         Fax: 717-939-5086

·         Email: [email protected]

So that we can be sure to identify you correctly, please be sure to provide us your exact name and address, or the mailing label from your catalog. Because mailings are planned in advance, it may take several weeks for your request to become effective. If due to human error you continue to receive unwanted communications, please contact us again, and we will make every effort to correct the situation.

Third Party Catalog Opt-Out Services

Many third-party services are available to help you opt out of catalog mailings. After careful consideration of customer service, data protection, privacy and fees, Wolfpack no longer honors requests made by these organizations. We do not think you should have to pay third parties to opt out of catalog mailings. We prefer to hear from you directly so we can best meet your needs—we want you to be satisfied with the communications you receive and are happy to honor your preference requests. Contacting us is easy; please refer to Your Choices About Communication from Wolfpack in the section above.

Cookies

A cookie is a small data file stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you.

For example, we use cookies to:

·         Remember what items are in your Shopping Cart

·         Recognize you when you return to our Web site

·         Enables faster checkout, if you have created an account

·         Study how our customers navigate through our Web site and which products they request in site searches

·         Deliver personalized marketing from Wolfpack

If you set your browser to refuse cookies, please call us at 717-939-5238 to place your order.

We may also contract with other companies who use cookies or other online tools to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Wolfpack.

We also contract with third party advertising companies to serve ads on our behalf across the Internet. To do this, they will collect anonymous information about your visits to our Web site and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements. These targeted advertisements may appear on other sites that you visit. This anonymous information is collected through the use of a cookie – industry standard technology used by most major Web sites. No personally identifiable information is collected in this process.

How We Use Email

When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at wolfpackgraphix.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it.

We may also send promotional emails about products, special offers, services or events we believe may be of interest to you. It is our intent to send promotional emails only to those who wish to receive them. We provide instructions on how to unsubscribe in each email and within the My Account section of wolfpackgraphix.com.

Links to Other Sites

Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of Wolfpack and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please contact us at the address above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.

When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format. See About Security for details.

Privacy of Children on Our Web Site

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Quality Assurance for Customer Service Interactions

To make sure we continue to offer the best service possible, your communication with Customer Service may be monitored for quality assurance.